What is Slackbot?
Slackbot was created by Slack, and is a channel located at the top of the direct messages on your Slack interface. It is your very own friendly, built-in Slack bot — part-time programmer and full-time assistant — there to help you keep things in order. There are lots of things Slackbot can help you with:
- Complete your account profile and add new apps
- Get quick answers to your questions about Slack
- Add customized, automatic responses
- Forward your personal emails to Slackbot
For more information about Slackbot, please refer to “Slackbot: personal assistant and helpful bot”.
What is Slaaskbot?
Slaaskbot is a bot made by Slaask to help our team in our everyday work. (Slaaskbot is exclusively dedicated to the Slaask team and is not designed to address your company's leads and customers.) Slaaskbot helps the Slaask team to do a number of things:
On the lead/customer end:
- Slaaskbot gives some assistance about taking a screenshot.
- At any time we'd like, Slaaskbot can help us at Slaask address your needs in real time. Indeed, Slaaskbot has direct access to our knowledge base and can push the right answer directly to you from our knowledge base.
- Slaaskbot triggers messages to some groups of our leads and customers when they meet specific conditions.
- Slaaskbot pushes surveys to our leads and customers at the end of the conversation or when the conversation has finished.
- If for any reason the Slaask team is momentarily unavailable, Slaaskbot will handle the situation automatically and ask you for more information.
On the Slaask team end:
- Slaaskbot lets us know if a visitor is present or absent.
- Slaaskbot gives us a lot of information about our leads and customers.
- Slaaskbot shows us in real time where our leads and customers navigate through our website.
- Slaaskbot blocks malicious spam bots or particular visitors from disturbing our Slaask chats.
- Slaaskbot saves visitors’ names and emails.
- Slaaskbot redirects a visitor to a given URL.
Keep in mind that you can benefit from the same features defining your own company's bot. You can name it whatever you want, such as Googlebot, Applebot, Facebookbot, etc. ;). (Setting up a bot for my company)