What is a personal avatar inside the conversation?
You can either use one unique avatar on your Slaask livechat for your whole team, or, one personal avatar for each of your team members.
In order to create meaningful and personal relationships between your company and your leads and customers, we recommend you to use one personal avatar for each of your team members. However, this really depends on your business type. It is more logical in some cases to use one unique avatar to represent your company in the same way as all your leads and customers.
Here is an example of how an avatar looks on Slaask livechat:
How to configure your team members’ personal avatars?
By default, for each one of your team members, Slaask uses the Slack personal avatar of each one of your team members. In other words, your teammate's personal Slaask avatar is the same as your teamate's personal avatar on Slack.
If you want to change your avatar:
- You can edit your Slack profile by following this Slack documentation: How to upload a profile photo?
- Then, we recommend you to go to Slaask.com -> “Team” section -> Find yourself and click “Resynchronize”.