Slaask automatically creates a new channel in Slack for every conversation your team has. (Why Slaask uses multiple channels Conversing in one channel vs. multiple channels)
How does Slaask name channels?
Slaask automatically names new Slack channels in two very distinct, understandable ways:
1. When a lead or a customer hasn’t been identified yet, the channel name looks like this:
2. When a lead or a customer has been identified, the channel name looks like this:
Slaask channels names are structured with 3 distinct components:
1. The name of the channels created for each lead and customer begins with “#s” which has two different meanings:
- “s” for Slaask
- And/or “s” for Support
Also, we use the letter "s" for all Slaask channels, so the channels will appear in the same place in Slack panel on the left, making them convenient to find.
2. The number after “#s” is a counter which is totally unique to your team, and tracks your team chat number (whether it is an unidentified lead or customer, or an identified lead or customer, and increases across all of your Slaask widgets). In other words, starting at 0, the counter increases every time a new, unique chat concerning your team is started by one of your leads or one of your customers.
3. The number is then followed by the word “visitor” or, if identified, the name of your user/lead/customer (i.e.: “john-doe”).
Note concerning the channel name number
Note that all of your visitors and customers are remembered in a unique way by Slaask, and as soon as they start a conversation, the chat number associated with the conversation and included in the channel name will never change.
I.e.: if a lead chats with your team on Monday with the number “#s-150”, the same lead on Thursday will still be “#s-150”.
Why does Slaask name channels this way?
Thanks to this unique incremental system designed and implemented by Slaask, you instantly know who is:
- an early bird
- how many visitors you have
- if it is someone you already know or not
- if it is one of your logged-in users
Therefore, any time you want, thanks to this powerful yet simple taxonomy, you can use the channel search feature in Slack (bottom left-hand corner), to search and find any past conversations in just a few seconds with the conversation number or your lead/customer name.
Note: channel names are always lower case, and never include spaces, but dashes “-”.