Do you wish to stop malicious spam bots or particular visitors from disturbing your Slaask chats? If yes, the following information should be quite helpful to you. :)
How to block a spam bot or a particular visitor?
There are two ways to block a spam bot or a visitor:
Slaask has developed a system to help you automatically block a spam bot or a particular visitor when they send you 10 or more messages in less than 8 seconds via your live chat.
As Slaask automatically creates a new channel on Slack for each visitor, typing the command !ban directly into the concerned channel to manually block a visitor is also a good option when they are using alternative ways to spam or troll you (for example: asking strange questions, using bad words, etc.).
Note: You currently cannot ban someone using their IP address.
What will happen if a spam bot or a particular visitor is blocked?
By blocking a spam bot or a particular visitor, it or they will be no longer able to send you messages via live chat under their identity while your team is still able to send it or them messages. When it or they are trying to send you messages, it or they will receive a notification telling it or them that it or they have been banned. Also, the account will always be banned even if it or they reload the web page.
How to unblock a visitor?
If the channel that Slaask created for this blocked visitor hasn’t been closed, you can simply type the command !unban in the channel when you wish to unblock the account.
This command works in both situations: whether the visitor has been automatically blocked or manually blocked via the !ban command.
If the channel that Slaask created for this blocked visitor has been closed, you can unarchive the channel, invite @slaask to the channel, then type the command !unban in the channel. (How to make Slaask work with archived channels?)