Time is precious for sure, that’s one of the reasons why leads/customers don't always stay on your page for the whole conversation. They switch browser tabs or work on something else while they are waiting for your reply.
Do you want to “drag” them back to the conversation? :) You can with Slaask, not only by notifying your leads/customers by placing a notification message on the browser tab, but also by playing an MP3, such as a notification sound.
You can customize the sound notification your leads/customers will hear when they receive a message via Slaask while not actively browsing that tab.
It is quite tricky to choose the right sound, neither too short nor too long. I would clearly not recommend you upload a full song -- you should know that it will keep playing until your lead/customer goes back to the chat, unless you have other thoughts about that. ;)
How to enable this feature?
To enable this feature, simply:
- Go to your Slaask account.
- Select the “Personalization” section.
- Click on “Customize”.
- At the bottom of the online mode setting, you will see “Upload an MP3. Activated as a notification sound on your lead's/customer's end”.