In the first version of Slaask, the Slaask app was able to handle all your lead/customer conversations in a single channel.
However, after a lot of tests, our team removed this feature from the Slaask app. Indeed, we concluded that "one channel per conversation" would be the best way to go.
There are multiple reasons, but to name a few, one channel per conversation is:
- Less messy
- Easier to manage
If you are not convinced by our "one channel per conversation" model, just give it a try. The registration is free. :)