From your Slaask account (on the left) (slaask.com -> "Sign In"), click on the "Personalization" tab.
Then, click on the "customize" button corresponding to the widget you want to customize.
From here, you'll find a field called "How to reply to your users?". In that field, you have two choices:
- anonymous mode
- personalized mode
Anonymous mode uses a single default user profile to answer your leads/customers via your Slaask widget, regardless who answers company-side.
Personalized mode will display your Slack profile picture to your website leads/customers in your Slaask widget.
With this option, the specific Slack picture of all your teammates (when answering) will be shown to your website via the Slaask widget.