Inside a Slack channel opened by one of your leads/customers via the Slaask widget on your website, it is possible to have a hidden conversation with teammates.
Just add "@your-teammate-username" at the very beginning of your post inside your lead/customer channel to hide your post from your lead/customer (by focusing your post on your teammate).
- "@alex: don't you think what he's asking is weird?"
- On the lead's/customer's end, this question will not appear in the conversation because alex is one of your teammates using Slack.
- Note: Even though you use Slack threads in the visitor channel, you still need to add "@your-teammate-username", at the very beginning of your thread inside the visitor channel, to hide your post from your leads/customers, or else, the thread will become public to your leads/customers.