Definition and purpose
Canned responses are predetermined responses to common questions.
Canned responses to frequently asked questions may be quick and convenient for both you (or your adviser team) and your leads/customers.
In Slaask, you or your team may insert a canned response triggered by keystrokes, rather than typing the same answer repeatedly or pasting from some other resource.
For example, if you are asked to explain what your pricing is, rather than typing in all the details, you may choose the appropriate response and it gets inserted into the conversation.
You or your team will be more productive this way, and your leads/customers will receive a more carefully crafted answer.
How to configure canned responses on your Slaask account?
When you are logged in to your Slaask account, go to "Personalization", then to "Customize your-widget-name", then click on the "Canned responses" button which is located to the right.
Once you've opened the "Canned responses" page, click on "Create canned response", then you can define:
- A name for your canned response.
- A text for your canned response.
- A text for the button in your canned response.
- A link for the button in your canned response.
You can also include customer data in a canned response, please refer to "Inserting dynamic customer data into messages" for more information.
Once all these elements have been configured and saved, You can directly use the canned responses on your Slack platform! (How to use canned responses on Slack?)