What does a ‘conversation’ mean in Slaask pricing?
For Slaask, a conversation is a two-way written exchange between your leads/customers and your team via the Slaask live chat.
Only when your team and your lead/customer both send at least one message to each other via Slaask live chat, will it count as 1 conversation.
- Note: The auto-message, such as a trigger or a welcome message, doesn’t count as a message sent from your team in this case.
Here are some examples of what does NOT constitute a conversation:
- One of your leads/customers sends a message via Slaask live chat, but none of your team members answer it. Then this doesn’t count as 1 conversation.
- One of your team members sends a manual message from the “Contacts” page of your Slaask account to a specific lead/customer, but the lead or the customer doesn’t answer it. Then this doesn’t count as 1 conversation.
What if I exceed the conversation limit of my plan?
Rest assured, we won’t stop your service. :)
Nevertheless, to ensure you have the best possible real-time customer communication experience, we will get in touch with you and remind you to upgrade to a plan which will better conform to your company’s customer service need.