Welcome to Slaask, your customer service app for Slack! We are glad to have you with us!
Here is a short guide to assist you in the very first steps of your journey with Slaask. You can follow these few steps right after you have followed the Slaask sign up process and deployed Slaask on your website or mobile apps :)
Step 1: Test whether Slaask works well
With the last step of the Slaask sign up process, you can deploy Slaask on your website or mobile apps. Right after having deployed Slaask, we recommend you to test Slaask right away :), to ensure everything is in order :)
To test Slaask:
- Make sure Slaask livechat appears where you deployed it.
- From your website or your mobiles apps, click on livechat and write a message such as “ping”.
- A new temporary channel should instantly and automatically be created in your Slack account.
- From your Slack, you can access this channel and write a message such as “pong”.
- By going back to your website, you should be able to read your message “pong”.
- If you go through this entire process without any difficulties, then it signifies that Slaask is working perfectly for you! (If not, just live chat with us now).
Step 2: Set up scheduling
If your company has regular working hours, you can set up scheduling to make sure your processes are in line with such working hours.
Go to your Slaask account -> Personalization -> Navigation -> Update widget schedule
- Note: In addition to your company schedule, you can simply type !on or !off in any channel created by Slaask to control your customer service app status.
Step 3: Create groups
To make sure inquiries are correctly routed to the appropriate team members, you can create groups of team members (e.g., your sales, tech, or product teams).
This way, you can choose which team members on your team will be notified when you receive a new inquiry through your website. On the other end, your visitors can choose which topic (sales, tech, product, etc.) they want to talk about before launching the conversation.
Go to your Slaask account -> Personalization -> Navigation -> Automatic chat dispatching
- Note: Before creating groups, you should invite your team members to connect to Slaask through the Slaask sign-up process. However, if needed, you can still invite them from the Team section of your Slaask account.
Step 4: Enable your Slack notifications your way
We recommend you to check your Slack notifications and configure them the way you want to be notified by Slack+Slaask.
If you prefer to receive all notifications from your Slack including messages from your leads/customers, you can:
- Go to your Slack interface -> Click your name -> Preferences -> Notification settings -> Send notifications for: All activities
If you prefer to receive notifications only for messages related to you (including messages from your leads/customers), you can:
- Go to your Slack interface -> Click your name -> Preferences -> Notification settings -> Send notifications for: Only direct messages and highlight words
- Then go to your Slaask account -> Personalization -> Customize your widget -> Online settings -> “Prefix messages from a visitor with @channel” -> Yes
Step 5: Configure the language of your customer service app
If you have a multilingual audience, your live customer service app’s language settings will automatically adjust to your visitor’s web browser language settings, resulting in flawless translations of your communication!
Currently, Slaask supports 22 languages covering around 95% of the languages used over the web.
Go to your Slaask account -> Personalization -> Multilingual
Step 6: Connect your social networks to Slaask
If you also want to engage with your leads/customers on Twitter or Facebook from Slack, you can connect your company’s Twitter and/or Facebook account to Slaask.
By doing so, your leads/customers can reach out to you via Facebook messenger, or through direct messaging or simple Tweets on Twitter, and you can chat with them directly from your Slack!
Go to your Slaask account -> Personalization -> Customize your widget -> Facebook/Twitter