How does it work?
You can use the Slaask command “!ask” from your Slack platform to ask your leads/customers’ information when chatting with them. By using this command, your question will be shown as a form on the visitor side, like this:
If you type “!ask name What’s your name?”, it will show something like this on the visitor side.
As you can see from the example, the syntax of this command is “!ask X Y”.
X is a single word or words connected by “_” that you can use as a keyword in your lead/customer’s information, such as email, name, company_name, team_plan, or anything you want to add/update to their information. X will show on the button “That’s my X” as shown in the image.
Y is a sentence you can define to show in the form. In the image, Y is “What’s your name?”.
You can ask anything just as long as it is useful to your business. After your lead/customer fills out the form with their answers, the information will be automatically saved on your Slack. You can type the command “!info” anytime from the specific channel to see the updated information.
- Note 1: Information added or updated by using the command “!ask” won’t be saved/changed any data in your database. It will only be saved/updated in this visitor channel on your Slack. You should connect Slaask to a third party provider to update the data in your database.
- Note 2: You can push another form to your lead/customer if they have already submitted their answer to the last form, otherwise the new form will replace the old form.