In order to address our very large customer's messaging needs, Slaask has created, designed, and fine-tuned one of the most advanced and agile customer messaging routing systems ever developed.
You can define the maximum number of conversations that each team member is allowed to have parallel to your leads and customers. If a team member has reached their concurrent chat limit, new incoming conversations will be assigned to other team members.
How to customize concurrent chat system:
- Sign in at slaask.com
- Select “Personalization” on the left panel
- Click on “Customize your company widget,” and then “Automatic chat dispatching”
- Choose “A single agent” at the bottom of the page
- Then, you can customize the concurrent chat count for some or all of your team members. (We recommend 3 concurrent chats maximum per team member)
If everyone on your team has exceeded their maximum concurrent chat limit, a unique, smart “wait list system” designed by Slaask will be applied to the leads and customers who come to live chat with you. (Please refer to "Understanding the “waiting line” system".)